Royal Mail likely to permanently close Gwaelod-y-Garth sorting office

It looks like our Royal Mail service will deteriorate

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Having promised once not to close the Gwaelod-y-Garth sorting office, the enclosed letter strongly suggests that it will do so, early in the New Year.

Readers will remember that the office closed in early 2020, following serious flooding. Since then we have urged the Royal Mail to reopen the Gwaelod office - but it would seem that our plea fell on deaf ears. Our letter to them is copied, below.

In the meantime, this is the advice they gave to Cllr Rod McKerlich:

Royal Mail: “Should one your constituents not be at home when we attempt to deliver an item first time, we do attempt to deliver to a neighbour. However, if this is not possible I would like to reassure you that customers do not have to visit a Customer Service Point to collect these items if they are not able to or do not wish to do so. Customers can arrange a redelivery free of charge on a day that is convenient for them (including Saturdays), or Royal Mail can deliver the item to a different address within the same postcode area. This service can be arranged by calling the number on the “Something for You” card we leave or by visiting www.royalmail.com/redelivery.”

Closure of the Gwaelod office will not be a good day for Radyr and Morganstown residents. 

In the meantime, we have once again asked Mark Drakeford and Kevin Brennan if they can help keep the office open.

We will also be writing to the Royal Mail asking how they could defend such a decision based on any test of providing good, convenient customer services.

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